Key Takeaways Telehealth and in-office mental health visits require different place-of-service codes, and submitting the wrong one is one of the most common sources of avoidable denials. Modifier requirements vary by payer — and modifier rules for audio-video telehealth have shifted over time, so assumptions based on older workflows may no longer be accurate. Documentation […]
Carola Cornejo
Assistant Vice President of Client Services and Operations
Carola Cornejo is Assistant Vice President of Client Services and Operations at PGM Billing, where she has spent more than 15 years specializing in physician billing and revenue cycle management. She is one of PGM’s leading experts in appeals filing and denial resolution, with hands-on experience across patient and insurance collections, claims follow-up, fee schedule analysis, and provider credentialing.
Carola’s work spans PGM’s core physician specialties — including cardiology, orthopedics, neurology, gastroenterology, behavioral health, nephrology, and oncology — making her a trusted resource for practices navigating complex billing and coding challenges. She holds a degree in Computerized Accounting from Dover Business College.